BigOven

I keep getting HUGE errors in the nutritional analysis of my recipes. I have checked the Nutrient Information for ingredients and they are, for the most part correct (although some of  them omit information). I have gone through and added the nutrients by hand and with a calculator and the analysis for the recipe will be off by as much as 5x!

I purchased this program particularly for managing my brittle diabetes and mistakes in the nutrient information can mean a serious medical problem for me.

The program also appears to have great difficulty finding ingredients even though I have used it a dozen times before. When I try to find an ingredient for linking to nutrient information, the program cannot find it so I have to go through full list to find it. I am listing ingredients the way they are named on the list, so there is no reason for this ohter than a bug.

Another thing that is irritating but doesn't render the program unuseable is that I am unable to delete recipe boxes. I have gone to my folders directory and deleted and renamed files but the old files and/or names still show up when I try to open a file.

If there is no fix, please refund my money.

Tarolyn

 Hi Tarolyn,

We have a full no-questions asked money back guarantee within the first 30 days -- simply email us at support at bigoven.com and we'll be happy to fully refund your purchase (and void the serial number) if you'd like.  You certainly shouldn't have to pay for a program that you don't find useful.

We haven't seen wide discrepancies in the nutritional content, once a recipe is properly linked, and would love to reproduce this -- if you can send the specific details of what you're trying to anlayze, and what the linkings you've established are -- we'll check into it. 

Be sure to double-check that the "base recipe makes" setting amount in the Edit tab is set to the size of the base recipe serving size (i.e., not scaled size), and that each individual ingredient is linked to the proper approximate gram weight of the ingredient line in question. 

Regarding the deletion of recipe boxes, please see this thread, thanks.