BigOven

In Vista Home premium, I installed the trial software as administrator. When I switched one of the standard user account the software said the trial had expired. How do I install the software so it is available to all users? It seems to only work in the admin account.

Thanks

Doodle3152

 Hmm, that's interesting -- we can log this for investigation.  In the meantime, the best way to experience the trial would be from the Administrator account.  (Registering the software, should you decide to purchase, does indeed permit all Windows users to use the application.)

 One question -- have you tried (or can you try) applying the installation from the limited account as well?

doodle3152 wrote:
> In Vista Home premium, I installed the trial software as administrator.

Me too.  (Vista Ultimate)

> When I switched one of the standard user accounts the software said the trial had expired.

Me too: "0 days"  To clarify, that was _mere minutes_ after I downloaded, installed, and restarted.  Not over 30 days later.

> How do I install the software so it is available to all users
> It seems to only work in the admin account.

Exactly so.

stevemur wrote:
> the best way to experience the trial would be from the Administrator account.

Absolutely not!

> have you tried (or can you try) applying the installation from the limited account

as well?

You need competent advice before posting _tech support_ answers.  It's abundantly

clear that you are just bumbling around on this particular issue.

I work in senior tech support for a major unix installation.  I specialize in the area of computer security.  I don't claim to be a Windows guru, but I'm probably in the top 1% of your BO customers.

An admin account should be used SOLELY for installing software and other related admin tasks, such as (for Windows computers) running Windows Update, etc.

Limited user accounts should be used to _run_ all end user software.  All the time!

A few minutes with google will find you articles on Windows security that say that 80% of Windows security threats are avoided/eliminated by routinely running in a limited user account.  Do the math.

Today I downloaded and installed the BO trial version.  I restarted and then logged into my user account.  BO would bring up a small window that says "0 days" and would not start.  I went into the admin account and it would run.

90% of the time that I have experienced this, the problem has been with the software's installer.

Tell your developers that you're not getting your money's worth if they 1) made a lame error like this and then 2) didn't even test for it.  It costs you customers.

Just to be clear, I buy, download, and install (in the admin account) lots of software on this computer.  95% of it installs and runs -- in limited user accounts -- just fine.

Hi there,

Thanks for this report!  This issue has indeed occasionally been reported from some users but we haven't been able to reproduce it in the labs.  We are very interested in identifying why this is occurring for some users but not others.  (We have thousands of downloads per week, and have less than a dozen reports of this so far over the past 3 years.  We absolutely believe it's occurring, and we're in no way implying that it's anyone's fault but our own, but but we cannot yet find a good way to reproduce the problem -- we've tried clean Vista Ultimate, Vista Ultimate 64, Vista Home, and Home Premium, Windows 7 and XP.  On our installations, it does recognize the 30 day free trial period.)

We've got it logged for further investigation -- in the meantime, we do offer a No Questions Asked Money Back Guarantee, if you'd like to take advantage of that.  We absolutely want to have a great experience for users and want them to experience the free trial without hassle.

Thanks for checking out the product and we'll do our best to identify what might be going on here. 

- Steve

  Founder, CEO (and a bit of a tech guy myself)

PS:  Can you clarify once more -- are you running the install from the Administrator account and then running from a different (Limited User) account?  Or, are you starting the install from a Limited User account and then going through the UAC process to let the install continue?  Just trying to repro-this.  Thanks!