RE: Error -5009 on Installation (Installshield)

stevemur — Sun, 15 Jan 2006 06:58:25 GMT

Fix:

If you are attempting to upgrade or install BigOven for Windows, you may receive an error code containing the terms -5003, -5009, -6002, or -6009 during the installation process. This is usually due to an older version of the installation software (InstallShield) on your machine than the one that is needed by the installer. To successfully complete the installation process, please follow the steps below:

1) Open the folder on your PC located at C:\Program Files\Common Files.
2) Locate a folder called Installshield.
3) Right click on the folder and click the option "Rename".
4) Rename the folder to something like "Installshield_OLD".
5) Close the folder and try to re-run the installer.

Note: If you're receiving a "Component Transfer Error" from InstallShield, please see this post.

Frequently Asked Questions

RE: Error -5009 on Installation (Installshield)