Frequently Asked Questionshttp://www.bigoven.com/cs/forums/10.aspxThis forum is a running archive of frequently asked questions (FAQs). enCommunityServer 2007 SP2 (Build: 20611.960)Installshield Errors: Quick Fixeshttp://www.bigoven.com/cs/forums/thread/8469.aspxMon, 06 Apr 2009 17:09:58 GMT1f1dbe51-adff-4425-92d8-f45f9f65f648:8469stevemur0http://www.bigoven.com/cs/forums/thread/8469.aspxhttp://www.bigoven.com/cs/forums/commentrss.aspx?SectionID=10&PostID=8469<p><b>Q:&nbsp; &quot;I&#39;m getting an error during installation of the program.&nbsp; It says &quot;catastrophic failure&quot; or &quot;Installshield Error -5009&quot;.</b></p><p>A:&nbsp; This is most likely due to outdated InstallShield libraries on your PC.&nbsp; </p><p> Go to the Program Files\Common Files\InstallShield\ directory on your system.<br /> <br /> Delete the &quot;engine&quot; folder there (you may want to back this up somewhere on your PC before you delete it).<br /> <br /> Try running the install again.</p>